FAQ

Questions? We've got answers

Everything we're asked most often about choosing, buying and looking after a Campbell Canoe. Can't find what you're after? Just get in touch — we're always happy to talk it through.

Choosing your canoe

Can you help me choose the right canoe?

Absolutely. It comes down to where you paddle, who's usually with you, how much gear you carry, and whether kids or dogs are along for the ride. Get in touch by phone, WhatsApp, email or the contact form and we'll talk it through with you.

What makes a Campbell Canoe different from other canoes?

Every canoe is a traditionally styled Canadian hull, hand-built in small batches here in Hertford. Because we build and sell direct, you get real craftsmanship without the transport and retail mark-ups — and you'll speak to the person actually making your canoe, built to your chosen size, finish, colour and seating.

What does "S5" and "S7" mean?

Our two specification levels. S7 is our best-seller — ash timber gunwales, decks and detailing for a more composed, responsive feel on the water. S5 uses plastic gunwales and decks but shares the same hull and handling. Both paddle with the same stability and confidence; the difference is in the finish. Read more on the Our Canoes page.

Which size should I choose — 12ft or 16ft?

12ft canoes are compact and manoeuvrable — great for solo paddling, an adult with a child, or faster-moving water. 16ft canoes add space and carrying capacity for couples, families, longer tours, dogs or heavy gear, while still paddling solo when needed. Both sizes share the same stability and responsiveness.

Can I paddle a 16ft canoe solo?

Yes, easily. It carries a little more and tracks a little straighter, so it's a great choice if you'll mostly paddle solo but sometimes have family, friends or extra gear along for day trips.

Buying & ordering

How long does it take to build a canoe?

We rarely hold finished stock — every canoe is bespoke and built to order. Most builds are ready in 4 to 5 weeks, though spring and summer get busier. Once we know your model and spec, we'll give you a precise date.

Can I see the canoe before I pay?

Yes. Visit the workshop to see and try our demo canoes first — no obligation. We're not into hard sales; we'd rather you end up in the right canoe for you, even if that isn't one of ours.

Do you offer delivery, or can I collect from the workshop?

Both. Most customers collect from Hertford, and we can deliver ourselves for a sensible price. We don't generally use couriers given the size and value, but you're welcome to arrange your own. Outside the UK or can't collect? Just ask — we can usually find a way.

What about accessories and merchandise?

Paddles, buoyancy aids, hoodies and t-shirts are ordered in monthly batches given the range of options, usually arriving 1–2 weeks after the batch closes.

Care & maintenance

What maintenance does a canoe need?

Very little. The timber is triple-coated in hardwax oil, so there's no varnish to crack — just wipe it down, especially after saltwater, and re-oil every few years depending on how it's stored.

★★★★★

"Took my Campbell Canoe out on the Waveney River in Norfolk for the first time at the weekend. Absolutely love this canoe, beautifully crafted, sits comfortably in the water, extremely stable and cuts through the water amazingly. It's got such a beautiful finish as well — would highly recommend them!"

Richard Parry, Liverpool
★★★★★

"Add your next customer review here — swap in a real quote whenever you have one."

Customer name, location
★★★★★

"A third review slot — add one more customer story here when you're ready."

Customer name, location
Still have a question?

We're always happy to talk it through

Give us a call, drop us a message, or answer five quick questions and we'll point you to the right canoe.

Get in touch Answer the 5 questions
Campbell Canoes — For Life
FAQ

Questions? We've got answers

Everything we're asked most often about choosing, buying and looking after a Campbell Canoe. Can't find what you're after? Just get in touch.

Choosing your canoe

Can you help me choose the right canoe?

Absolutely. It comes down to where you paddle, who's usually with you, how much gear you carry, and whether kids or dogs are along for the ride. Get in touch by phone, WhatsApp, email or the contact form and we'll talk it through.

What makes a Campbell Canoe different?

Every canoe is a traditionally styled Canadian hull, hand-built in small batches here in Hertford. Because we build and sell direct, you get real craftsmanship without the transport and retail mark-ups — and you'll speak to the person actually making your canoe.

What does "S5" and "S7" mean?

Our two specification levels. S7 is our best-seller — ash timber gunwales, decks and detailing for a more composed feel. S5 uses plastic gunwales and decks but shares the same hull and handling. Same stability either way; the difference is finish. More on the Our Canoes page.

Which size — 12ft or 16ft?

12ft canoes are compact and manoeuvrable — great for solo paddling or fast-moving water. 16ft canoes add space and carrying capacity for couples, families or heavy gear, while still paddling solo when needed.

Can I paddle a 16ft canoe solo?

Yes, easily. It carries a little more and tracks a little straighter — a great choice if you'll mostly paddle solo but sometimes have others or extra gear along.

Buying & ordering

How long does a build take?

We rarely hold finished stock — every canoe is bespoke. Most builds are ready in 4 to 5 weeks, though spring and summer get busier. Once we know your model and spec, we'll give you a precise date.

Can I see the canoe before I pay?

Yes. Visit the workshop to see and try our demo canoes first — no obligation. We're not into hard sales; we'd rather you end up in the right canoe for you.

Delivery, or collect from the workshop?

Both. Most customers collect from Hertford, and we can deliver ourselves for a sensible price. Outside the UK or can't collect? Just ask — we can usually find a way.

What about accessories and merchandise?

Paddles, buoyancy aids, hoodies and t-shirts are ordered in monthly batches, usually arriving 1–2 weeks after the batch closes.

Care & maintenance

What maintenance does a canoe need?

Very little. The timber is triple-coated in hardwax oil, so there's no varnish to crack — just wipe it down, especially after saltwater, and re-oil every few years.

★★★★★

"Took my Campbell Canoe out on the Waveney River in Norfolk for the first time at the weekend. Absolutely love this canoe, beautifully crafted, sits comfortably in the water, extremely stable and cuts through the water amazingly. Would highly recommend them!"

Richard Parry, Liverpool
★★★★★

"Add your next customer review here — swap in a real quote whenever you have one."

Customer name, location
★★★★★

"A third review slot — add one more customer story here when you're ready."

Customer name, location
Still have a question?

We're always happy to talk it through

Give us a call, drop us a message, or answer five quick questions.

Get in touch Answer the 5 questions
Call WhatsApp Ask Jason