Custom Paddles by Pistol Paddles

Returns and Refund Policy for Campbell Canoes Ltd

Thank you for shopping at Campbell Canoes. We strive to provide high-quality clothing and merchandise, and your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

Returns: You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, please contact us at hello@campbellcanoes.co.uk with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed.

Refunds: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges: If you wish to exchange an item, please contact our customer service team. We will guide you through the exchange process and provide you with any additional information needed.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us: If you have any questions on how to return your item, contact us at hello@campbellcanoes.co.uk

Policy Updates: This returns and refund policy is subject to change without notice. Please review this policy periodically for any changes.

Please note that all merchandise is shipped using Royal Mail 2nd Class recorded delivery. This will typically reach you within 1 to 2 working days.

**PLEASE NOTE** We do not hold stock of any clothing merchandise as it is just too hard to predict demand with all of the different colour and size options.

On the 1st of each month we place an order for all pre-orders recieved in the month before. You will then recieve your order 2 weeks after that.

We apologise in advance for any frustration or inconvcienience this may cause. We are very aware that we all now have an expectation that items arrive the next day. This may change in the future however until we become the size of Amazon we are sticking to this system.