STORE POLICY

CUSTOMER CARE

At Campbell Canoes Ltd, we are committed to providing exceptional customer care to all our online shoppers. Our goal is to ensure your satisfaction with every aspect of your shopping experience. To achieve this, we have established the following customer care policy:

Prompt and Responsive Communication:
- We pledge to respond to all customer inquiries and concerns in a timely manner.
- Our customer service team is available during business hours to address any questions or issues you may have regarding our products, orders, or services.
Product Quality and Transparency:
- We guarantee the quality and authenticity of all products sold on our e-commerce platform.
- Detailed product descriptions and images are provided to ensure transparency and accurate representation of our offerings.
Secure and Convenient Shopping Experience:
- Your online security is our priority. We employ industry-standard encryption and security measures to safeguard your personal and payment information.
- Our website is designed for ease of navigation and a hassle-free checkout process.
Continuous Improvement:
- We value your feedback and use it to continuously improve our products and services.
- Your suggestions and comments are welcome, as they help us enhance your future shopping experiences.
Respect and Professionalism:
- We are committed to treating all customers with respect, courtesy, and professionalism.
- We strive to resolve any issues or disputes amicably and to your satisfaction.

By adhering to these principles, we aim to foster trust, loyalty, and satisfaction among our valued customers. Thank you for choosing Campbell Canoes Ltd for your outdoor adventure needs.

PRIVACY & SAFETY

Campbell Canoes Ltd - Privacy Policy

Effective Date: 01/03/24

Campbell Canoes Ltd ("we," "us," "our") operates the website www.campbellcanoes.co.uk (the "Website"). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you visit our Website and/or make a purchase from our online shop.

Information We Collect

When you visit our Website or make a purchase, we may collect the following types of personal information:

Name
Contact information, including email address, phone number, and shipping address
Payment information, such as credit card details (collected securely through our payment processor)
Information related to your order, such as products purchased and order history
Demographic information, such as postcode, preferences, and interests
Other information relevant to customer surveys and/or offer

How We Use Your Information

We use the personal information we collect for the following purposes:

Processing and fulfilling orders placed through our online shop
Internal record keeping
Improving our products and services
Sending promotional emails about new products, special offers, or other information we think you may find interesting using the email address you have provided
Customizing the Website according to your interests
Conducting market research or surveys

Security

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Website uses cookies to analyze traffic and improve your browsing experience. A cookie is a small file which asks permission to be placed on your computer's hard drive. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Website.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
We may also disclose your information when we believe release is appropriate to comply with the law, enforce our Website policies, or protect ours or others' rights, property, or safety.

Your Rights

You may choose to restrict the collection or use of your personal information by contacting us. You may also request details of personal information which we hold about you under the Data Protection Act 2018. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our Website. You should check this page occasionally to ensure you are happy with any changes.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: hello@campbellcanoes.co.uk

By using our Website and/or making a purchase, you consent to the terms of this Privacy Policy.

Last updated: 21/03/24

RETURNS POLICY

Returns and Refund Policy for Campbell Canoes Ltd

Thank you for shopping at Campbell Canoes. We strive to provide high-quality canoes, paddles, clothing and merchandise, and your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

Canoe returns: Each Campbell Canoe is made to order and can only be returned if found to be faulty. You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Merchandise and Accessory Returns: You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, please contact us at hello@campbellcanoes.co.uk with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed.

Refunds: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within 10 days, depending on your card issuer's policies.

Exchanges: If you wish to exchange an item, please contact our customer service team. We will guide you through the exchange process and provide you with any additional information needed.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Policy Updates: This returns and refund policy is subject to change without notice. Please review this policy periodically for any changes.

Payment Methods

PAYMENT METHODS

Credit / Debit Cards
Direct Bank Transfers (Please contact us for our bank details)
Offline Payments
*PLEASE NOTE: We do not accept PayPal due to their unreasonably high fees and terrible customer service.